There have been reports of another surge of emails, phonecalls and text messages from scammers masquerading as HMRC.

They may contain an email address or a phone number which looks very similar to the HMRC ones – but don’t be fooled. 

HOWEVER – there are some genuine occasions when HMRC will contact you:


HMRC may send a text to customers who have debts or outstanding returns – they may request payment or the overdue return or ask you to update your personal or business address.

They may also text you as part of the process of activating the 2-Step Verification process on your online account.

The text will always direct you to the GOV.UK website or ask you to phone them.
HMRC do send emails – some examples are research for certain GOV.UK areas, email alerts that an annual tax summary is ready to view or information about paying into Help to Save accounts.

More often than not scam emails will contain spelling and grammar mistakes so if you are not 100% sure then don’t open it or answer it.

Emails from HMRC will never:

  • Notify you of a tax rebate
  • Offer you a repayment
  • Ask you to disclose any personal information
  • Give a non-HMRC personal address to respond to
  • Ask for financial information (unless you have given prior consent and accepted the risks)
  • Have attachments (unless you have given prior consent and accepted the risks)

Phone calls  
HMRC will sometimes contact customers by phone to discuss current, or previous employment details regarding National Minimum Wage and National Living Wage.

They will make it clear that the call relates to one of these enquiries.  Customers will be asked basic questions but will not be asked about any financial details.

If we (or your accountants) have not told you any money is due, check with us or them first.  99% of all recent contacts have been fraudulent.

If you are in any doubt do not give any information but ask the caller to put their request in writing

For a current full list of digital and other contact issued from HMRC, please click on this link:

We strongly advise you to seek appropriate advice before taking action on any of the points listed above.
All information contained in this document are correct at the time of writing.  Legislation and regulations may change at any time.
If you are in any doubt, please call us for clarification.
About us:  Leggate Associates Limited was formed by Andrew Leggate LL.B FCMA FCA CGMA who has over 35 years of tax and accountancy experience in industry and practice, and the practice is managed by Joanne Leggate FMAAT ATT.  Our clients range from building subcontractors to multi-million pound concerns and high net worth individuals all over the UK.  Please see our website or follow @LeggateAssoc on Twitter for occasional updates.
© 2019 Leggate Associates Ltd